*Please note these costs may vary dependent on which country the items are being shipped to. The cost does not include any taxes that may need to be paid and this cost will fall on the customer.
All tracked parcels require a signature on delivery. If you've chosen this option, once your order has been tracked, we'll email you a tracking number for your order.
If you've created an account, you'll also find your tracking number by logging into your account on our website. You can enter your tracking number at royalmail.com to track your parcel. International Parcels can usually be tracked through your country's main postal service once they have left the UK. We will provide you with more information regarding this.
All our jewellery is presented in a FOREVER JUJU gift box or pouch.
CAN YOU DELIVER TO MY WORK OR ANOTHER ADDRESS?
Yes, we can deliver to any address except for PO boxes.
HOW LONG WILL MY NAME ITEM TAKE TO ARRIVE?
Once your order has been placed, the delivery time will be dependent upon which method of delivery you have chosen.We will dispatch it using your chosen delivery option.
HAS MY ORDER BEEN DISPATCHED?
If you've created an account with us, you can check the progress of your orders in "My Account". We'll also send you an email on the day your order is dispatched, so you know it's on its way!
MY ORDER HASN'T ARRIVED.
Please check the estimated time for your chosen delivery option in the table above. If your order has not arrived in time please contact us as soon as possible so we can rectify this for you. If you've created an account and chosen a tracked delivery option, you can find your Royal Mail tracking number in "My Account". Enter this at royalmail.com to track your parcel.
I'VE NOT RECEIVED THE RIGHT ITEM.
Occasionally mistakes can happen. If you haven't received the right item please contact us, and we'll ask you to post the item back. We will send you the correct item and refund your return delivery costs.
I'VE NOT RECEIVED EVERYTHING I ORDERED.
Please contact us and we'll send any missing items by Next Day delivery.